Tenant FAQ’s

When is Rent due?

Rent is due on the 1st of every month.

 

Why did I get charged a late fee?

You did not pay your rent on time. IPM gives a grace period and any rents received after the 5th of the month are considered late and will be charge a late fee of 6% of the rents due.

 

How do I pay my rent?

We recommend that all tenants paid rent online through your Tenant Portal. If for some reason you are unable to pay online, you may drop off a check to our office or mail a check to our office.

 

How do I set up my account online?

All new tenants are sent a text/email to set-up your Tenant Portal. If you are already a tenant and have not yet set up your account, please call our office and provide us with a valid email address and we will send you a Tenant Portal activation link.

 

I need help resetting my tenant portal password, how do I do that?

Please go to log-in to your Tenant Portal and click on “Forgot Your Password?” and follow the instructions.

 

How do I report a repair/make a maintenance request?

Please log-in to your Tenant Portal and click “Maintenance Request” (you may also email your Property Manager). Once received, your Property Manager will contact one of our approved vendors- either your Property Manager will contact you to set up a time for the Vendor to come out or the Vendor will contact you directly. *If damage is caused to the property due to an accident or negligence on behalf of the tenant, the tenant may be responsible for costs of repair.

 

If I have maintenance issues, can I call a repairman and deduct the cost from my rent?

No!…all maintenance requests must go through your Property Manager. Please make all maintenance requests online through your Tenant Portal or email your Property Manager. Once received, your Property Manager will contact one of our approved vendors- either your Property Manager will contact you to set up a time for the Vendor to come out or the Vendor will contact you directly. *If damage is caused to the property due to an accident or negligence on behalf of the tenant, the tenant may be responsible for costs of repair.

 

What is considered an emergency?

A maintenance problem that could cause a safety hazard to residents or damage to the property that needs immediate attention. For example: pipe burst, water leak, furnace failure, hot water heater failure, electrical outlets smoking or sparking. If an emergency happens after-hours and you cannot get a hold of your Property Manager, please call our Emergency Hotline: 866-608-8204.

 

I locked myself out or lost my keys, what should I do?

We recommend calling a locksmith (at your own expense) or calling your Property Manager during normal business hours to pick up a spare key (an extra charge may be applied).

 

I want to paint or make changes to my unit, may I do this?

No!…please contact your Property Manager. All tenants must have written consent prior to any alterations being made on the rental property. Such alterations include without limitation: painting, wallpapering, adding security systems, changing locks…etc.

 

Someone broke into my unit or car, what do I do?

File a police report and contact your Renters Insurance Company to file a claim.

 

What do I do if I want to get a pet?

Please contact your Property Manager. Each property’s pet policy is established by owner’s preference.  No pets are allowed without prior written consent from the Landlord/Property Manager.

 

My roommate wants to move out, but I want to stay. What should I do?

Contact your Property Manager to let them know of the situation, as soon as possible. If you want to get a new roommate, they must apply online, provide proof of funds, and be accepted. You may NOT sublease-this will be in violation of you original lease agreement. Once approved, they will then be added to the lease. Any person(s) “breaking” the lease therefor forfeit the original security deposit to the tenant(s) staying.  If you want to keep the unit by yourself, you will need to send in your most recent month of paystubs showing that you can afford that unit by yourself. Once approved, your roommate will be removed from the lease, and therefor forfeit the original security deposit to you.

 

I want to add an additional person to the lease, what do I do?

Please contact your Property Manager. Any additional person(s) will need to fill out an application and provide proof of funds. Once accepted, they can be added to the lease.

 

I want to break the lease/terminate my lease early, what do I do?

Please contact your Property Manager as soon as possible so we can start to advertise your property (as you the tenant(s), are still responsible for the duration of the lease until a new tenant moves in). –If you are a roommate and want to break your lease, you must also contact your Property Manager as soon as possible. After acknowledgement by your Property Manager, all roommates must sign off on the change (removal of roommate) and the roommate moving therefor forfeits their security deposit to the roommate(s) staying.

 

Do you require renters insurance?

Yes!..with a minimum coverage of $100,000. As stated in your Lease, it is a requirement of all tenants to hold a current Renters Insurance policy. –We require the $100K liability portion in case tenant(s) or their guests get injured on their property and/or someone wants to sue them.  Also, it’s best to have insurance coverage for your personal possessions in case of theft/damage while living in the property.  The owner’s insurance does not offer any coverage for the tenants’ possessions. **IPM must be listed as an additional insured or additional interested party so that IPM will be notified if there are any changes to the coverage or the policy is going to cancel.  It’s the way we keep track of the required coverage.

 

How much notice do I need to give when I am vacating the home?

A minimum of 30 Days Written notice must be given. You can go to our website under the Tenants tab and click Download Forms; here we have a 30 Day Notice form you can fill out and mail/email/or drop off at our office.

 

How do I handle my move-out and how am I expected to leave the home?

Please contact your Property Manager upon move-out. Tenants are to leave the property in the condition it was received. Please go to our website under the Tenants tab and click Download Forms; here we have a Move-Out Cleaning Checklist for tenants to use as reference while moving out.

 

When can I turn off my utilities?

As a tenant, you are required to keep utilities ON under your name until the end of your Lease (the last day of your Lease agreement).

 

What if I smell natural gas in my home?

Please immediately call Southern California Gas (SoCalGas): 800-427-2200. **South County properties, please call SDG&E: 800-411-7343.

 

What should I do if I need to change my locks?

Please contact your Property Manager. Tenants are not to make alterations to the property without prior consent from the Landlord/Property Manager.

 

What day is trash day?

Please contact your trash company.

 

What do I do with the past tenants mail?

Please write “Return to Sender” and place back in the mail.

 

Why have I not received a tenant statement?

Please log-in to your Tenant Portal.

 

How do I obtain a copy of my credit report?

If you applied online through our website, please contact your Property Manager or call our office directly and we will gladly send you over a copy.

 

Who is my property manager?

Please call or email our office and we will be able to tell you who your Property Manager is: 949-679-0440 | Admin@IrvinePropertyManagement.net

 

Will I receive a full refund of my deposit?

This is a case-by-case scenario and solely depends on the condition the property is left after you the tenant(s) move-out. Your Property Manager will evaluate the property to determine the refund.

 

How long does it take to get my security deposit back?

You are entitled to an accounting of your security deposit as well as the appropriate refund, within 21 days of your moving out of the unit.

 

How do I complete and turn in my Move-In/Move-Out (MIMO) inspection form?

It is very important and in the best interest of the tenant to complete your Move-In/Move-Out inspection form and return to your Property Manager within 3 business days. Please go down the entire list, taking note of the condition of the property upon move-in.

 

What if the owner of my property decides he/she wants to sell my property?

Your Property Manager or a Sales person from our office will contact you to discuss your options.